Quick Answers to Common Questions
Everything you need to know before you shop.
Ordering
How do I place an order?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Can I cancel my order?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Can I make changes to my order after the order has been placed?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Why does my order say on-hold?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Can I talk to a customer service rep?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Can I return products?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
What happens when my product is out of stock?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
What are your shipping fees?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
What safety and security is offered with my order?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Can I order products outside of Canada?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
How do I set up an account?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Shipping/Canada Post
When does my package get shipped?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Where is my tracking and why has my order not been shipped?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
How does purolator shipping work?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Shipped package to wrong address?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
What happens if my package does not arrive?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Canada post says delivered but I have not received my parcel?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Package hasn’t been scanned in multiple days?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
points & reward system
How do I earn and redeem points?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
payment
What payment methods do you accept?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
Have you received my payment?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
What happens after I send my E-Transfer payment?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.
How do I send an E-Transfer payment?
First, register by clicking the Register button and creating an account. After that, add your products to the cart and proceed to checkout. Make sure to verify your shipping address, confirm you are 19+, and include any special notes or a shipping signature if needed. Complete your payment, then wait for your order to ship. Delivery usually takes 1 to 3 business days for major cities and 3 to 4 business days for urban areas via Canada Post.